This research about social accountability aimed to put this theme within the governance regime. This governance regime integrates civil society actors, i.e. active citizens and civil society organizations, into the public policies formation mechanisms in general and in the frontline bodies decision-making process in particular
. These frontline bodies such as municipalities and other local governments are in direct touch with ordinary citizens as they are the main conduits for public service delivery. It looked into social accountability tools and approaches used by citizens and non-governmental institutions in their work/activities with local governments i.e. municipalities. The research looked at how civil society actors monitor and work together with local authorities to increase accountability through cooperation and enhanced management. It elaborated about the concept of the social accountability approach through the neoliberal perspective and the alternative historical perspective.