As various security actors are developing CHM policy or working on its implementation, it is essential to also consider the matter of ‘response’: activities undertaken by security actors in reaction to civilian harm caused by their operations, regardless of lawfulness. This can include measures like providing acknowledgment, an apology, or monetary payments. The design and implementation of civilian harm response processes should be reflective of civilians needs and expectations
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In this recommendations paper, we’ve collected lessons learned as to what civilians may consider meaningful, effective, and appropriate responses, and provides actionable recommendations for security actors on how to design a civilian-centered response process.
